Last Updated: 5 oct 2025

At Action8, we value customer satisfaction and take pride in the quality of our products and services. Since most of our products are customized and made to order, our refund and return policy is tailored to reflect this. Please read carefully before placing an order.

1. Customized Products (Stickers, Trophies, Giveaways, Event Items)

  • All customized and personalized products are made specifically according to the design and specifications provided by the customer.

     

  • These items are non-refundable and non-returnable, unless:

     

    • The product is defective, or

       

    • We made an error in production (wrong design, incorrect printing, damaged on arrival).

       

  • Customers are responsible for reviewing and approving designs before confirming the order. We are not liable for errors in customer-supplied content or artwork.

     

2. Non-Customized Products

  • If you purchase a non-customized item, you may request a return or refund within 7 days of delivery, provided that the item is unused, in its original condition, and returned in its original packaging.

     

  • Proof of purchase (invoice or order confirmation) is required for all returns.

     

3. Reporting an Issue

  • Any concerns or issues must be reported within 7 days of receiving your order.

     

  • To request a return, exchange, or refund, please email us at talk@action8.co with:

     

    • Your order number,

       

    • A description of the issue, and

       

    • Photos of the product and packaging (if applicable).

       

  • Returns sent without prior approval will not be accepted.

     

4. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

     

  • If approved, your refund will be processed to your original payment method within 7 business days.

     

  • Shipping fees are non-refundable. If a return is due to customer error (e.g., incorrect address, wrong order details), the return shipping cost will be deducted from the refund.

     

5. Exchanges

  • We only replace items if they are defective or damaged.

     

  • For an exchange request, please contact us at talk@action8.co with your order details and photos.

     

6. Shipping Returns

  • Approved returns should be sent to:
     Address: Al-Ruwais, Jeddah 23213, Saudi Arabia

     

  • Customers are responsible for return shipping costs unless the issue is due to our error.

     

  • For your protection, we recommend using a trackable shipping service. We cannot guarantee receipt of items returned without tracking.

     

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Recheck your bank account.

     

  2. Contact your credit card provider (posting may take time).

     

  3. Contact your bank for processing updates.

     

If you have done all of the above and still have not received your refund, please contact us at talk@action8.co.

8. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

📧 Email: talk@action8.co
 🏢 Address: Al-Ruwais, Jeddah 23213, Saudi Arabia